Terms and Conditions - Aldborough Hatch Cleaners
Welcome to Aldborough Hatch Cleaners. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services.
1. Introduction
These Terms and Conditions govern the relationship between Aldborough Hatch Cleaners and our customers. They outline the rights and responsibilities of both parties to ensure a smooth and transparent service experience.
2. Services Provided
Aldborough Hatch Cleaners offers a variety of cleaning services, including dry cleaning, laundry, and garment care. We strive to provide high-quality services tailored to meet the individual needs of our customers.
2.1 Dry Cleaning
Our dry cleaning service uses environmentally friendly solvents to clean your garments effectively while preserving their quality.
2.2 Laundry Services
We offer professional laundry services, ensuring your clothes are cleaned, pressed, and folded to your satisfaction.
2.3 Garment Care
Our expert team provides specialized care for delicate and high-value garments, including stain removal, repairs, and alterations.
3. Order Placement
Customers can place orders for our services either in-person at our store or through our online platform. When placing an order, please provide accurate and complete information to ensure timely and efficient service.
4. Pricing and Payment
All services are priced as per our current rate list, which is subject to change without prior notice. Payments can be made via cash, credit/debit cards, or online payment methods. Full payment is required at the time of service unless otherwise agreed upon.
4.1 Taxes
All prices exclude applicable taxes, which will be added to your total bill as required by law.
5. Service Guarantees
At Aldborough Hatch Cleaners, we are committed to delivering exceptional service. If you are not satisfied with the quality of our work, please contact us within 48 hours for a resolution, which may include re-cleaning or a refund.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the items to be cleaned.
- Inspecting garments for any pre-existing damage before submitting them.
- Adhering to the prescribed deadlines for pickup and delivery.
7. Liability
Aldborough Hatch Cleaners will not be held liable for any loss, damage, or shrinkage of garments unless it is due to our negligence or willful misconduct. We advise customers to properly label items and inform us of any specific care instructions.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the service process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
9. Intellectual Property
All content related to Aldborough Hatch Cleaners, including logos, trademarks, and service descriptions, are the property of Aldborough Hatch Cleaners and are protected by intellectual property laws. Unauthorized use of any materials is prohibited.
10. Termination
Aldborough Hatch Cleaners reserves the right to terminate services with any customer who violates these terms and conditions or engages in conduct that disrupts our operations.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Aldborough Hatch Cleaners operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that area.
12. Amendments
Aldborough Hatch Cleaners may revise these terms and conditions at any time. Any changes will be effective immediately upon posting on our premises or online platform. It is the responsibility of the customer to review the terms regularly.
13. Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
14. Entire Agreement
These terms and conditions constitute the entire agreement between Aldborough Hatch Cleaners and the customer regarding the use of our services, superseding any prior agreements or understandings.
15. Contact Information
While contact details are excluded as per instructions, customers are encouraged to reach out through the designated channels provided at the point of service for any queries related to these terms.
By using the services of Aldborough Hatch Cleaners, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
